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Hospitality

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On what grounds do customers give reviews?

  • Post author:ankit
  • Post published:March 7, 2023
  • Post category:

Consumers rate on the basis of service’s utility and the level of benefit they receive from customers' perspective. 

Continue ReadingOn what grounds do customers give reviews?

What is the impact of negative reviews?

  • Post author:ankit
  • Post published:March 7, 2023
  • Post category:

More than three negative reviews in the search results can cause a decline of 59.2% in potential customers.

Continue ReadingWhat is the impact of negative reviews?

How many reviews are required for a customer to trust the overall rating?

  • Post author:ankit
  • Post published:March 7, 2023
  • Post category:

A customer requires 40 reviews to form a solid outlook on the overall rating.

Continue ReadingHow many reviews are required for a customer to trust the overall rating?

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