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Case Study: Uptown Body & Fender Achieves 140% Increase in Google Reviews

Company Background: Uptown Body & Fender, founded in 1992, is not your ordinary auto body shop. With a deep commitment to providing exceptional care for your car, Uptown goes above and beyond to ensure a smooth journey for its customers. Recognizing the demands of today’s fast-paced world, Uptown offers a comprehensive range of services, including high-quality collision repair, insurance claims assistance, and car rentals. The company’s mission is to alleviate the worries of its customers and transform their auto repair experience into a delightful one.


While Uptown Body & Fender consistently provided top-notch services to its customers, they faced a challenge when it came to managing and maximizing customer reviews. In an increasingly digital world, online reviews play a crucial role in shaping a business’s reputation and attracting new customers. Uptown realized the need to leverage technology to automate their review management process and increase their online presence.


To overcome this challenge, Uptown Body & Fender made a switch to Propel, and the results were nothing short of awe-inspiring. Uptown experienced a remarkable surge in reviews, propelling their online reputation to new heights.


The implementation of Propel’s review management platform had a significant impact on Uptown’s online presence, outperforming their previous review management software. By leveraging Propel’s automation functionality, Uptown achieved a remarkable 140% increase in the number of customer reviews received on Google. In just 3 months, they obtained an impressive count of 48 positive reviews, compared to their previous achievement of 24 reviews. This surge in reviews not only elevated Uptown’s online reputation but also positioned them ahead of their competitors, attracting a larger customer base.

Additionally, Propel’s hands-off approach provided Uptown with a seamless review management experience. They were able to effortlessly connect with the automation functionalities, saving time and resources while consistently generating positive reviews.

Uptown also benefited from Propel’s custom reviews branded template, which allowed them to set up automated review requests tailored to their clients. This personalized approach not only increased review engagement but also strengthened Uptown’s brand identity.

Furthermore, Propel’s Reviews Widget proved to be a valuable asset for Uptown. The widget showcased all their reviews in one place, providing visitors with a comprehensive view of customer feedback. Uptown was thrilled to discover that out of the 10,140 people who visited their website, 3,765 engaged with the widget, with 667 actively reading the reviews. This level of engagement translated into tangible results as 322 visitors filled out the form, and 33 directly contacted Uptown through the provided phone number.


Below is a screenshot of the client testimonial from Giovanna T., Owner of Uptown Body & Fender, sharing her experience and thoughts on Propel’s review management platform.


Uptown Body & Fender’s success story demonstrates the transformative power of Propel’s review management platform. By leveraging Propel’s automation functionalities, Uptown achieved a remarkable increase in customer reviews. This significant growth in online reviews played a vital role in enhancing Uptown’s reputation and attracting new customers.

If you want to experience the same level of success as Uptown Body & Fender, it’s time to consider Propel. Start harnessing the power of the review management platform to maximize your reviews and elevate your online presence. Propel empowers businesses to engage with customers effectively and build a strong online reputation. Start getting more reviews like Uptown with Propel today.

Amit Desai

Marketing & communications professional with 25+ years of experience in product development and marketing, growth hacking, strategic marketing, consumer insight, brand & product strategy, interactive & digital marketing, creative development, public relations, media planning & buying, direct-marketing - across top FMCG / Consumer Durables / Retail and Financial Services Categories and Brands.

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