Smile, it’s time to ask for reviews!
Running a dental clinic is no easy feat – there’s the constant chatter of drills, the never-ending pile of paperwork, and let’s not forget the never-ending stream of patients with their never-ending dental woes. But, let’s face it, there’s nothing quite like the feeling of a job well done and a satisfied patient.
So, how do you get those satisfied patients to sing your praises and leave a glowing review for your dental clinic? Well, it’s all about the ask.
Timing is everything – Timing is key when it comes to asking for reviews. You want to ask when the patient is feeling good about their experience at your clinic. The best time to ask is right after the appointment, while the experience is still fresh in their mind.
Make it easy – Don’t make it hard for your patients to leave a review. Provide them with a direct link to your review page, or even better, have a review kiosk set up in your waiting room. This way, patients can leave a review before they even leave the clinic.
Personalize the ask – Don’t just send a generic “please leave a review” message. Take the time to personalize the ask and make it more meaningful. Thank the patient for choosing your clinic and remind them of the specific services they received.
Use a call-to-action – A call-to-action is a phrase or statement that urges the patient to take a specific action, like leaving a review. Use a strong call-to-action, such as “We’d love to hear about your experience” or “Please share your feedback.”
Follow up – Don’t be afraid to follow up with patients who haven’t left a review yet. A friendly reminder can go a long way in getting that review.Asking for reviews may seem like a daunting task, but it’s actually quite easy if you do it the right way. And let’s be honest, who doesn’t love a little automation? You can use tools like review management software like Propel to automate the process of sending out review requests, tracking responses, and even publishing positive reviews on your website. This way, you can focus on what you do best – taking care of your patients’ dental needs – while still getting those all-important reviews. So, don’t be afraid to ask for those reviews, and keep on smiling! Your patients will thank you for it.